Brikmakers Quality & Customer Service Policy

It is the established policy of Brikmakers to provide to our customers products which are fit for their intended purpose and which are in conformance with agreed standards or specifications as regards to product quality.

Brikmakers supports the implementation within the industry of independent quality monitoring as an added guarantee of quality and consistency to its customers and has adopted the Australian Standard AS/NZ ISO 9001 as part of its quality management system.

It is our policy to deal efficiently and effectively with all customer concerns regarding product quality and service and to resolve issues as far as possible to the satisfaction of customers. Procedures and manufacturing principles are under continual review and techniques audited to demonstrate our total commitment to an effective quality system.

Brikmakers offer to customers a comprehensive technical advisory service on all aspects of the use and application of its products in the installation of quality pavements and construction of masonry walls.

Brikmakers is dedicated to providing the highest level of customer service and demonstrate our commitment to our customers by:

  • Providing courteous, responsive, friendly and knowledgeable service at all times, leaving our customers with a positive experience.
  • Providing an accurate, honest and clear representation of our products & services and keep information up to date at all times.
  • Ensuring our sales consultants have the appropriate information to allow them to service our customers efficiently.
  • Seeking and using feedback to challenge and improve our processes.
  • Committing to the ongoing learning and development of our people.

We are committed to providing excellent customer service and welcome your comments & feedback. We track all the feedback we receive and we use this information to help us improve our products and services.

Comments or feedback can be submitted to:

Retail Sales Manager
info@brikmakers.com
Ph: +61 8 6313 1000